Cancellation Policy

General Cancellation

  • Any experience cancelled within 12 hours of booking, will not be eligible for a refund.
  • However, if your reason for cancellation meets our Extenuating Circumstances policy, you will be refunded in full.
  • Any experience can be cancelled within 24 hours of booking and is eligible for a refund.
  • Any experience or event cancellation that is 30 days or more before the start date, is eligible for a full refund.



Our team will make every effort to continue, as scheduled, with experiences or events. Our fleet has wet weather protection so in most cases your experience will roll as per scheduled in the event of rain. Should bad weather conditions create an unsafe scenario for guests or hosts, a change or partial cancellation of an itinerary or activity may be the result.

To officially request a cancellation of your experience or event, please contact us.