EcoCaddy App FAQ

 

How do I get started?

If you’re new to ordering through the EcoCaddy platform - visit app.ecocaddy.com.au to complete the sign up process. 

You’ll see a login page, but of course if you don’t have an account yet - you’ll need to sign up first.

From the sign in page, just click the “No account? Sign Up" link and enter your details.

Select an individual account if it’s for personal use, or a team account if it’s for business.

If you select a Team account you just need to provide a business name, and a name for your team. Finish off by inviting any other team members to your team.

 

How do I activate my billing?

To activate your billing, you just need to start placing a Delivery or Ride Request. As a part of your first request you’ll be prompted for payment details.

Note: If you’re using a Team account, the founding team member needs to place the first request to activate billing on the account.

 

How do I place a request?

Once you’ve signed up, you’ll be taken to your Dashboard, where you’ll be able to make and track your EcoCaddy requests.

  • To place a delivery request - click the green Book a Delivery button
  • To place a passenger pick up request - click the green Book a Ride button

Once you’ve placed a request, it will show up in the Your Order History list at the bottom of the dashboard.

To see the details of your request just click on the passenger or parcel icon in the Open column.

 

How can I add more members to my team account?

You need to be an admin of a team account to invite more members to your team account. If you signed up as a individual user but wish to convert to a team account, please contact EcoCaddy. 

You can invite more users to your team by clicking on your Name in the top right of the Navigation bar. In the Drop down click Manage Team.

 

How can I save the app to my phone?

Android

iPhone

  1. Open up Safari from the Home Screen. In Safari, open up the website app.ecocaddy.com.au 

  2. Click on the “Action” button

  3. In the opening pop-up menu select the “Add To Home Screen” option.

  4. Change the bookmark name so that it suits you. Once you’re done, click the “Add” button

  5. Your iOS device will now return to the home screen, and you’ll see the EcoCaddy icon next to your apps

 

 

How can I get help?

If you have any questions about the EcoCaddy app or service just email us anytime - support@ecocaddy.com.au. We'll get back to you as soon as we can.